Input the activation key from your email in the Licensing and Activation window. For floating licenses, follow the link to download the instructions and license manager.
How do I move my license to a new computer?
To begin the process, please fill out and return a PyroSim and/or Pathfinder license transfer request document to support@thunderheadeng.com. Once this is received, Thunderhead Engineering will associate the license keys to the new host information and send you a new license file.
How do I reactivate after reformatting my computer or changing hardware components?
Either of these actions will affect the computer identification information and it is therefore the same as transferring a license to a new computer.
Why do I receive License Copy Error “Could not copy license file to Local License folder.”?
The “Application Data” folder must be properly junctioned to the C:\ProgramData folder. Test and fix your Application Data junction with the following instructions:
- To open a shell window, type cmd.exe in the Windows “search” box
- To navigate to the ProgramData folder, type the following and press enter.
cd C:\ProgramData - To list junction points in the directory, enter the following text. dir /aL
- You should see “Application Data” in this list. If it’s missing, you can remove any bad junction, and create the good one with the following two commands.
rmdir "Application Data"mklink /j "Application Data" C:\ProgramData